Involved Live Limited - Anjunadeep Open Air Malta - Terms and conditions

TERMS AND CONDITIONS OF BOOKING

The following booking conditions set out the terms and conditions of the contract between you and Involved Live Ltd (referred to in these conditions as we, us and our). Please read these conditions carefully as they govern the relationship between you and us.


Your Booking

When you place a booking, the person who signs the booking form, completes the booking process online or places the booking by phone will be the “lead name”.

The lead name is responsible for payment of the total booking price and, where you are travelling on behalf of a group, is also responsible for:

These requirements apply both to original members of the party and to any additional or replacement members who are subsequently added to the booking.

If your booking is accepted we will issue a confirmation invoice or receipt to the lead name via email. This creates a legally binding contract between you and us.

Please check the details on any documentation which you receive from us and contact us immediately in the event of any errors or discrepancies.

Tickets are a Revocable Licence: All tickets remain the property of the Organiser and are a personal, revocable licence that may be withdrawn, and admission refused, at any time.

Age Restriction: The Event is strictly 18+. All Ticket Holders must be 18 years of age or older on the first day of the Event. Valid photographic government-issued ID (Passport, Driving Licence, or National ID Card) must be presented upon request to verify age and to exchange your e-ticket for a wristband. 

E-Tickets and Wristbands: E-tickets will be sent out via the email provided 1 - 2 weeks prior to the festival. These must be exchanged for a wristband at the designated Box Office. The wristband must be worn securely at all times during the Event. Lost, stolen, or damaged wristbands will not be replaced. Each Ticket Holder must collect their own wristband; collection by a third party is not permitted. 

Resale/Transfer: Tickets are sold for personal use only. The resale or attempted resale of a ticket at a price greater than the face value, or for commercial gain, is grounds for seizure and cancellation of the ticket without refund or compensation. Any tickets purchased from unauthorised sources will be void. Peer to peer sales may be permitted at the sole discretion of Involved Live Ltd. To transfer a full booking, please email us with the new customer’s full name and email. Involved Live Ltd cannot support any partial sales of bookings. Once tickets are emailed to attendees (1 - 2 weeks before the festival), Involved Live Ltd will no longer support updating or changing booking information.

Changing Your Booking: If you wish to change any part of your booking after our confirmation invoice has been issued, you must inform us via email as soon as possible. This should be done by the Lead Passenger. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Additionally, please allow up to 15 business days for your request to be reviewed and responded to. 


Special Requirements / Requests

Please reach out to us before you book to make sure that this event is suitable for you and the people you will be traveling with.

If you or any member of your party has a medical condition, impairment or disability which may affect the holiday arrangements of that person then please get in touch before you place your booking so that we can advise you as to the most suitable options for your needs. In any case, you must give us full details in writing at the time of the booking. We reserve the right to decline a reservation where we feel unable to properly accommodate the particular needs of the person concerned.

Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret that we cannot promise any requests will be complied with unless we have specifically made this promise in writing (confirmation that your request has been noted or has been passed on to the supplier is not a guarantee that the request will be complied with).


Insurance

It is a condition of your contract with us that you have adequate travel insurance in place.

It is your responsibility to purchase insurance cover which is suitable and adequate for your particular needs. For example, if you intend to participate in sports whilst on holiday you must ensure that your policy covers these activities.

You must ensure that the insurance covers costs that you will incur if you have to cancel your booking and the cost of assistance, including repatriation, in the event of an accident, illness or death.

Involved Live Ltd cannot give guidance or advice on the type of insurance customers require. As customers must ensure that the insurance covers costs that they will incur if they have to cancel their booking for any reason.


Price & Payment

You must pay for your full booking at time of checkout, which includes payment plans.

Involved Live Ltd is not responsible for any late payments or fees incurred as a result of using Klarna. 

The name associated with the booking is responsible for payment of the total booking price, even if you are traveling with a group.

The Organiser is not liable for any costs incurred by the Ticket Holder, including travel, accommodation, or other ancillary expenses, in the event of cancellation, reschedule, or alteration of the Event.


Vouchers and promotions

Any vouchers or promo codes must be used at the time of booking.

Promotions may only be used on the events to which they relate, and cannot be used on partner or third party events.

Only one discount code or promotion may be used per booking (including loyalty / reward schemes, discount vouchers and third party promotions).

We reserve the right to discontinue or invalidate any voucher or promo code at our discretion.


Refunds, Cancellation, and Event Changes

All ticket sales are final and no refunds will be issued. It is your responsibility to read all provided information, including these terms and conditions, FAQs, and more, as well as provide correct information when making your booking. Involved Live Ltd will not issue any partial or full refunds for customers who fail to comply with these terms.

If you decide to cancel your whole booking you must notify us by email. Your notice of cancellation will only take effect when it is received in writing by us and will be effective from the date on which we receive it. 


Cancellation by You due to Unavoidable & Extraordinary Circumstances:

If you are met with unavoidable or extraordinary circumstances and need to cancel your booking, please reach out to us via the contact form on the website so we can help you directly. It is at the sole discretion of Involved Live Ltd to provide you with a full or partial refund. 

You have the right to cancel your confirmed booking before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid, minus the original booking fee, but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

This clause outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Directive 2011/83/EU).

Programme Changes: The Organiser reserves the right to alter or vary the Event programme, artist line-up, performance times, venues, and/or any other aspect of the Event at any time without prior notification. No refunds will be issued for changes to the line-up or running times. 


Event Cancellation or Reschedule: 

* Full Cancellation: If the entire Event is cancelled, you will be entitled to a refund of the ticket's face value. Booking fees, administration charges, or any other third-party costs are typically non-refundable. 

* Reschedule: If the Event is rescheduled, your ticket will generally remain valid for the new date(s). If you are unable to attend the rescheduled date(s), you may be offered a refund of the ticket's face value, subject to a specified refund claim window.


Our responsibility to you

  1. We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser”, which is limited to the Anjunadeep Malta festival and any extra events or offerings as sold via our booking site Malta.Anjunadeep.com. Subject to these conditions, if we or our suppliers negligently perform or arrange these services and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your experience, you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of the festival.Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

  2. Please note that we are not responsible for other activities, excursions and events that you book separately from any Anjunadeep Malta offerings. If you have an issue with any parts of your holiday that you have booked separately you should approach the supplier directly.

  3. We cannot be held responsible for any injury, illness, death, loss (including loss of enjoyment),damage, expense, cost or other sum or claim of any description whatsoever which are caused by you caused by a third party unconnected with the provision of the services included in your package and is unforeseeable or unavoidable due to unavoidable and extraordinary circumstances.

  4. We limit the amount of compensation we may have to pay you if we are found liable under this section: loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.

  5. Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

  6. It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

  7. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

  8. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; correlate to any business.


Force Majeure

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Conditions, Force Majeure means any event beyond our or our supplier’s control,the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.

Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.


Your responsibilities

We want all of our guests to enjoy a great holiday. To ensure that you, the other members of your party and our other guests can do so, we require you to take responsibility for your actions and the effect that they may have on others.

If we, or another person in authority, believe that your actions could distress, upset, annoy or disturb other customers, our suppliers or our own staff, or put them in any risk or danger, or damage any property, or that you are unfit to travel, then:

Where we take either of the actions set out above we will not be required to make any refund, pay any compensation or reimburse any other costs that you have to pay.

If we, or another person or authority are led to believe that you, the customer, has the intention of arranging or has arranged a musical event, an organised gathering or a pre-arranged musical performance of more than 10 people anywhere in Malta during or around the festival dates without authorisation from 356 Entertainment or Anjunadeep, we reserve the right to terminate your contract and cancel your booking. Effective immediately.

You are responsible for your safety and the condition of the property that you occupy. We are not responsible for any accidents which occur due to your inappropriate or irresponsible behaviour (such as accidents around swimming pools) or which occur because of items or property which you have broken or left in a way in which injury may result.

All customers must abide with local authorities and lawful requirements, including the use of searches and search dogs - guidance regarding refusal of entry will be taken from the authorities.

The promoter reserves the right to refuse admission to any festival area.

Security reserve the right to refuse entry to anyone wearing footwear deemed inappropriate for the environment.

For promotion, safety & security reasons, customers may be filmed at any time. When entering Involved Production Ltd’s venues you are agreeing to this condition of entry.

Tickets are sold on the understanding that the event is subject to a licence from the appropriate authorities.

You are responsible for your own timekeeping. If you do not arrive at a location by the specified time you will lose the right to take part in the relevant activity.

We appreciate that you may consume alcohol whilst on holiday. However, if you do:

you must comply with all local laws, including laws relating to the consumption of alcohol and any age restrictions, you must drink responsibly – we will have no liability to you for any injury, loss or damage you suffer as a result of your judgement being wholly or partly impaired by alcohol, you must be in a fit state to enter our venues – you may be denied entry if you are not.

You must not smoke in any place that smoking is prohibited by law or local rules or could cause a fire hazard.

The use of illegal drugs is not tolerated under any circumstances on an Involved Live Ltd holiday. Anyone found to have taken, or be in possession of, substances which are illegal in the host country will no longer be a part of the trip.

No customer shall bring any of the following items into the festival site or any of the festival venues:

Prohibited items -

You must always abide by local regulations and guidance in relation to swimming.

Never swim under the influence, outside of restricted times and boundaries, and always in groups of two or more.

You must be kind and inclusive to all festival goers, artists, staff, local residents and partners. Anyone found to be discriminatory or abusive towards others will be ejected from the festival and will have the remainder of their package cancelled.

Please check your booking confirmation upon receipt to ensure that it is accurate. You should contact Involved Live Ltd at the relevant email address immediately should you notice any discrepancies so that an advisor may help you.

To comply with the licensing authorities' condition of entry, Involved Live Ltd reserves the right to request the necessary ‘health documentation’ for entrance to the festival.


Passport, Visa and Immigration Requirements & Health Formalities

It is your responsibility to check and fulfil the passport, visa, health, and immigration requirements applicable to your itinerary. We can only provide general information about these matters. You must check the requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change, and you should check the up-to-date position in good time before departure.

For travel to Malta and other Schengen countries, your passport must be valid for at least three months after the date you intend to leave the Schengen Area and must have been issued within the last ten years.

If your passport is nearing expiry, please check with the Embassy of the country you are visiting or contact the UK Passport Advice Line on 0300 222 0000, or visit https://www.gov.uk/browse/citizenship/passports for further information.

For travel to Malta or other EU destinations, you should ensure you hold a valid Global Health Insurance Card (GHIC) or, if still in date, a European Health Insurance Card (EHIC) prior to departure. These provide access to emergency or necessary state healthcare while abroad.

Up-to-date travel advice can be obtained from the Foreign, Commonwealth & Development Office (FCDO) at https://www.gov.uk/travelaware.

Non-British passport holders, including other EU nationals, should obtain up-to-date advice on passport and visa requirements from the Embassy, High Commission, or Consulate of their destination or any country through which they are travelling.

We do not accept responsibility if you cannot travel, or incur any other loss, because you have not complied with passport, visa, immigration, or health requirements. If you are unable to travel to your destination as a result of not meeting these requirements and wish to cancel your booking, you will be subject to the standard cancellation charges. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration, or health formalities.


Our right to cancel or change your booking

We reserve the right to make changes to your booking or cancel your booking at any time. If this happens we will let you know and provide full details of any changes. We reserve the right to cancel your booking if you have failed to pay the final balance by the due date. Compensation will not be provided.


Your personal information

We take the protection of your personal information extremely seriously.

Please read our privacy notice for more information as to what personal data we collect about you, how we use it and what your rights are in respect of your personal information.


Problems and complaints

We are confident that you will have a great time with us. 

However, in the unlikely event that you encounter problems during your holiday you should notify the relevant service provider immediately (eg the hotelier, event manager, etc). If they cannot help, please speak to one of our reps who will take reasonable steps to sort the problem out.

If your problem relates to the fact that we have not delivered the festival in the way we promised, you must inform us of the issue without undue delay (taking into account the circumstances of the case). Please note that if you fail to do so this may affect our ability to investigate your complaint properly, and will affect your rights under this contract.

If you are still not satisfied on your return home, please send us an email via our contact form within 28 days of returning from your holiday to allow us to investigate your complaint. 

If you’re unhappy with the way your complaint has been dealt with or resolved, You can access the European Commission Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of alternative dispute resolution.


Law and jurisdiction

Your booking is governed by English law and you can bring legal proceedings in respect of any disputes arising out of or in connection with your booking in the English courts.

If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts.

If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.


Conditions of Suppliers

Many of the services which make up your package are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.


Foreign and Commonwealth Office (FCO) Advice

You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.


Company Information

We are Involved Live Limited, a company registered in England and Wales with company number 15518084. Our registered office is situated at 65 Decima Street, London, United Kingdom, SE1 4QR and all correspondence for our attention should be sent to this address.

Our VAT number is 834868780.

For assistance please email contact@anjunabeats.com

Welcome to the Terms & Conditions (these “Terms“) for aboveandbeyond.nu, anjunabeats.com, anjunadeep.com (the “Websites”) operated by Involved Productions Ltd. (“Involved“, “we“, “our” or “us“). Involved (company number 5396600) is a company incorporated in England and Wales and having its registered office at Studio 25, 214 Bermondsey Street, London, SE1 3TQ

Please visit our privacy policy for more information.